This page sets out the legal framework that governs your use of daka99, including how we handle your account data, what rules apply to transactions made through Rocket or Upay, and how to reach us when you have a policy question. Access to daka99 depends on your local law and the eligible regions we operate in — read these terms before you use the platform.
Jurisdiction-dependent access
Rocket and Upay transaction rules
Account data policy
Published support routes
POLICY POSTURE
How Our Legal Policy Works
Our legal policy governs every interaction between you and daka99 — from the moment you create an account through to every transaction recorded in your account history. When you deposit using Rocket or Upay, that transaction creates a timestamped record that falls squarely within the scope of this policy. We do not separate payment records from your account terms; they are treated as one continuous chain of account activity subject to the same rules. Access to daka99 and the services described here depends entirely on your local law and whether your region is listed as eligible. We do not make claims about legality in any specific jurisdiction, and it is your responsibility to check whether using this platform is permitted where you are located. Where local law restricts or prohibits access, these terms still govern any residual account data we hold. We update this policy when our operational practices change. Any material update is posted on this page with a revised effective date, and continued use of your account after that date constitutes acknowledgement of the updated terms. If you do not agree with a change, contact our support team before that date to discuss your account options. Your Rocket and Upay transaction history remains accessible in your account records regardless of any policy update.
Rocket payment records
Upay transaction history
Account data retention
Eligible region check
WHAT THIS COVERS
Explore the Scope of This Policy
This policy draws clear lines between what it covers directly and what sits outside its reach. Understanding that boundary saves time if you ever need to raise a question or dispute a record.
Account Access
Your login credentials, session history and account-level settings are fully within scope. We hold these records and you can request a review of them at any time through the account settings page or by contacting support directly.
Transactions
Every deposit and withdrawal processed through Rocket or Upay is logged under your account and covered by this policy. If a transaction reference does not appear in your history, raise it with support; we can cross-check against our payment records.
Site Content
Game content, promotional notices and lobby copy are published by us and fall within scope for accuracy and fair-presentation obligations. Studio titles from Pragmatic Play, Habanero and others are supplied under separate studio agreements that we do not reproduce here.
Third-Party Services
External links, third-party wallet providers and any service not hosted on daka99 operate under their own terms. We are not liable for how those services handle your data or process your transactions once you leave our platform.
YOUR ACCOUNT RIGHTS
Open Your Records and Act on Them
You have practical rights over the information daka99 holds about you, and exercising them does not require a formal legal process. The starting point is your account dashboard, where your transaction history — including every Rocket and Upay deposit — is listed with dates and reference numbers. If you spot an entry that looks wrong, you can flag it directly from that screen or send the reference number to our support team for investigation. Beyond transaction records, you can request a copy of the personal details we hold, ask us to correct anything inaccurate, or ask what data we retain and for how long. These requests are handled through the support routes listed on this page. We aim to acknowledge every request and follow the process described in our data-handling section. Your rights apply regardless of whether your account is currently active or has been paused — the records remain accessible through the support channel. Eligibility to exercise specific rights may depend on the applicable law in your region.
Review Your Records
Open the transaction history tab in your account to see every Rocket and Upay deposit logged against your profile, each with a timestamp and reference number you can quote to support.
Correct Account Details
If your registered name, contact details or wallet number is incorrect, update it through account settings or send the correction request to support with your account ID as reference.
Raise a Policy Question
Any question about how this policy applies to your account can be submitted via the live chat or email route. Cite the section you are querying and the relevant transaction reference where applicable.
Request Support
For anything that requires a human review — disputed transactions, data requests or access concerns — contact the support team directly through the published channels below rather than through the general site form.
CONTACT POLICY TEAM
Browse the Policy Support Routes
If you need to raise a policy question, dispute a transaction record or request information about the data we hold, use one of the published contact routes below. We do not accept policy requests through social channels or unverified contact forms — use the routes listed here so your query is properly logged and traceable.
Live Chat
Open the chat widget on daka99 while signed in to your account. This is the fastest route for transaction disputes where you have a Rocket or Upay reference number ready.
Email Support
Send policy queries, data requests or account correction requests to the support email address listed in your account settings page. Include your account ID and the relevant transaction reference.
Account Help Centre
The help section inside your signed-in account lists published answers to common policy questions, including how to read your transaction history and what to do if a Rocket deposit does not appear.
DATA AND SECURITY
How daka99 Handles Your Policy Data
We hold account data only for as long as it is operationally necessary or required by the applicable rules in your region. Transaction records tied to Rocket and Upay payments are kept for account reconciliation and audit purposes, and you can request visibility of those records at any time through the support routes on this page.
Data Retention
Account and transaction records are retained for the period required by the applicable rules in eligible regions. We do not hold data beyond that window, and you can ask us to confirm the retention period that applies to your account.
Cookie Use
We use session cookies to keep your login active and to remember your account preferences between visits. No third-party advertising cookies are set without disclosure. You can manage cookie preferences through your browser settings.
Account Security
Your account is protected by the login credentials you set. We do not store your Rocket or Upay wallet PIN. If you suspect unauthorised access, contact support immediately using the live chat route and request a temporary account hold.
Policy Change Contact
If a policy update affects how we handle your data and you want to discuss the implications before the effective date, email support with the subject line referencing the policy update. We will respond through the same channel.
POLICY QUESTIONS ANSWERED
Questions About This Legal Policy
These are the questions we receive most often about how this policy works, what rights you have and how to contact us when something is unclear.
Does this policy apply to me if I am in Bangladesh?
Your access to daka99 and the protections in this policy depend on your local law and whether your region is listed as eligible. We do not confirm legality for any specific location. Check whether using the platform is permitted where you are before you open an account.
Where can I see the transaction records covered by this policy?
Open the transaction history tab inside your signed-in account. Every Rocket and Upay deposit is logged there with a date, reference number and status. If a transaction is missing from that list, contact support with your payment reference and we will cross-check our records.
Can I request a copy of the personal data daka99 holds about me?
Yes. Send a data request to the support email address shown in your account settings. Include your account ID and specify what you are requesting — full data export, transaction history or account profile details. We will acknowledge the request and follow the applicable process.
How do I correct wrong information on my account?
Go to account settings to update your contact details or registered wallet number directly. If the field is locked — for example, a name correction — submit the change request to support with your account ID and a note explaining what needs to be corrected.
What happens to my account data if I stop using daka99?
We retain transaction and account records for the period required by the applicable rules in your eligible region. You can ask us to confirm how long your records are kept and what happens to them after that window closes by contacting support through email or live chat.
How do I raise a dispute about a Rocket or Upay transaction?
Open live chat from your signed-in account and provide the transaction reference number shown in your history. Our team will review the record and compare it against our payment logs. For formal written disputes, use the support email route and include the reference in the subject line.
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